Georgetown:
502.863.6031
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Frankfort:
502.803.0879

 
FAQ: (Frequently Asked Questions)
 
Q: What makes us better than other tree companies?

 

A: In the tree service industry, we distinguishes ourselves from other companies by our staff. We hire quality people with desire to learn and take pride in their work. Then we develop, train, and invest in them so that they will be effective at meeting clients' needs. In a business dependent on service our people truly make the difference.

 

Q: Which services are you able to provide?

 

A: When it comes to tree care, we cover a wide area of services. Give us a call, we will be glad to provide the information needed.
 
Q: Do you have insurance?
 
A: Yes.  We carry both commercial liability and workers compensation.  Certificates of insurance can be provided, and will be sent to you directly from the insurance companies on request.
 
Q: Why hire an arborist?
 
A: An arborist is a specialist in the care of individual trees. Arborists are knowledgeable about the needs of trees and are trained and equipped to provide proper care. Hiring an arborist is a decision that should not be taken lightly. Proper tree care is an investment that can lead to substantial returns. Well-cared-for trees are attractive and can add considerable value to your property. Poorly maintained trees can be a significant liability. Pruning or removing trees, especially large trees, can be dangerous work. Tree work should be done only by those trained and equipped to work safely in trees. - ISA
 
Q: What can you do for me that my present tree service cannot?

 

A: Clients tell us that the reason they selected us over their previous contractor is that we provide a better quality of products, services, and competence. They selected our company because of the superior reputation we have in the industry.
 
Q: Do you take credit cards?
 
A: At this time we do not.  We do take payments through PayPal, which uses your credit card.  It is safe and secure.
 
Q: Why should I consider changing tree service companies?

 

A: If your current tree care company is meeting your every need and you are thoroughly satisfied, then perhaps you shouldn't change. If, however, you are interested in talking with us about how we can add value to your property and improve it over time, give us a call.

 

Q: How do I get a hold of you for more information?

 

A: Call, fax, or email any requests or information needed, and we will be more than happy to fulfill any request you may have. You can contact us by way of our contact page.

 

Q: How do I get a bid from you?

 

A: Give us a call, and a Certified Arborist will meet you to discuss the bid in person, or we can leave a written estimate.  All our estimates are free.

 

Q: What will your services cost?

 

A: It depends on your property and your own unique specifications. We take more time determining a realistic price for service levels which meet your expectations for quality and customer service. We don't want to provide you with services which are not needed, nor do we want to exclude services which are required by your trees.

 

Q: Why can't my tree be topped?

 

A: Topping is considered unprofessional. In fact, the American National Standards Institute (ANSI) standards for tree care specifically prohibit topping. Topping promotes decay and produces rapid growth of watersprouts / limbs that are weakly attached. It decreases the tree's ability to produce energy (photosynthesis) due to leaf reduction, weakening its vigor and starving the tree. 

 

Q: What is wrong with my tree? What do you recommend? Does it need Pruning/Pest Management/Fertilization/Removal (hazardous)?

 

A: Sometimes tree care is a multiple-choice answer - the diagnosis may not be obvious. A Certified Arborist will identify the problem area(s), recommend a program of treatment and perform the procedure(s) necessary. We believe in proactive (preventive) care programs - maintaining healthy landscapes - avoiding decline and damage rather than reactive tree care that is performed after problems occur.

 

Q: How often should newly planted trees be watered?
 
A: Newly planted trees and shrubs should be watered approximately twice each week when there is no rain. Be sure to direct irrigation water onto the root ball of the tree(s), where most of the live roots are located. Moisture meters (tensiometers) can be installed by Arborists to assess plant water needs.
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